RIYANTO, D. Y. DEEPER UNDERSTANDING OF CUSTOMER NEEDS UTILIZING CUSTOMER RELATIONSHIP MANAGEMENT. Journal of Applied Management and Business, [S. l.], v. 3, n. 1, p. 1–10, 2022. DOI: 10.37802/jamb.v3i1.241. Disponível em: https://e-journals.dinamika.ac.id/jamb/article/view/241. Acesso em: 17 nov. 2025.