Journal of Applied Management and Business

The Influence of Flexible Working Arrangement on Employee Performance with Work Life Balance as a Mediation

Dhyah Harjanti — 2025-07-11

Flexible working arrangement (FWA) is increasingly being implemented to improve operational efficiency and employee welfare. Technological advances support the implementation of FWA, but challenges in human resource management remain. Work-life balance is a key factor that influences employee performance in a flexible work system. The study analyzed the relationship between flexible working arrangements, work-life balance, and employee performance to better understand the mechanisms underlying this relationship. This study used purposive sampling with 305 respondents. Data were gathered by means of Google Form and analyzed using the SEM-PLS method. Flexible work arrangements have a positive but insignificant direct impact on employee performance. However, FWA significantly has positive impact on work-life balance, which in turn improves employee performance and enacts as a mediator in the correlation. This study found that FWA improves employee performance through work-life balance as a mediator. The implications of the study encourage the effective implementation of FWA, with recommendations for further research on demographic factors and industry sectors.

The Influence of Locus of Control, Social Media, Financial Literacy on Gen-Z Online Investment Decisions

Lalita Christi Kumalasari — 2025-07-23

This research aims to analyze the influence of locus of control and social media on online investment decisions with financial literacy as an intervening variable on gen z in the digital era. The design of this study is a causal applied quantitative. The data collection method uses a questionnaire that is distributed randomly and analyzed using SmartPLS 3 software. The sampling technique used is purposive sampling technique and the number of samples is 100 respondents who were students at Politeknik Negeri Semarang. The instrument trial was analyzed using the outer model test and the hypothesis test was analyzed using the inner model test. The results of this study indicate that locus of control, social media and financial literacy have a significant and positive influence on investment decisions. In addition, locus of control and social media influence investment decisions both directly and through financial literacy as an intervening variable.

E-Service Quality Factors and Customer Satisfaction in Shopee’s E-Commerce Platform

Rachma Rizqina Mardhotillah — 2025-07-23

The rapid growth of e-commerce has intensified competition among platforms in providing the best services to customers. Shopee, one of the largest e-commerce platforms in Southeast Asia, faces challenges in maintaining e-service quality that enhances customer satisfaction. This study aims to analyze the influence of security, reliability, and responsiveness on e-service quality, as well as its impact on customer satisfaction in Shopee's e-commerce platform. This research employs a quantitative approach with purposive random sampling, involving 150 Shopee users as respondents. The data collected were analyzed using structural equation modeling-partial least squares (SEM-PLS). The results indicate that security, reliability, and responsiveness have a positive and significant impact on e-service quality. Furthermore, e-service quality positively and significantly influences customer satisfaction. These findings suggest that transaction security, system reliability, and customer service responsiveness are key factors in building high-quality e-commerce services. Therefore, Shopee must continuously improve its security system, maintain platform stability, and enhance customer service responsiveness to increase customer satisfaction and loyalty.

Assessing the Economic Impact of the Pantawid Pamilyang Pilipino Program (4Ps) in the Philippines : A Systematic Review

Jayson Diaz — 2025-07-23

This systematic review examines the impact of the Pantawid Pamilyang Pilipino Program (4Ps) on poverty reduction, education, healthcare utilization, and economic stability in the Philippines. Following the preferred reporting items for systematic reviews and meta analyses (PRISMA) guidelines, this study synthesizes findings from peer reviewed articles, government reports, and policy papers. Results indicate that 4Ps has significantly improved school enrollment, healthcare access, and household consumption, contributing to overall human capital development. However, challenges persist, including program dependency, targeting inefficiencies, misallocation of grants, and gaps in healthcare service utilization. Comparative analysis highlights regional disparities, with rural beneficiaries benefiting more from education and health services, while urban households demonstrate better financial management. Thematic synthesis reveals that employment effects remain mixed, as male household members show increased labor participation, whereas female employment remains unchanged. Policy recommendations emphasize strengthening livelihood programs, improving grant monitoring, addressing targeting inefficiencies, and enhancing family development sessions (FDS) for long-term socio-economic impact. While 4Ps has contributed to poverty alleviation and social mobility, continued refinements in program implementation, inter-agency coordination, and financial sustainability are necessary to maximize its long-term impact. Future research should explore longitudinal assessments and alternative social protection mechanisms to improve the program’s effectiveness.

The Effect Of Workload, Work Motivation And Work Discipline On Civil Servant Performance During Remote Working Period

Nadyasyifa Annisa Syakur — 2025-07-23

This research is a quantitative research, the purpose of this research is to know the influence of workload, motivation and work discipline on employee performance in the field of utilization division of center for data and information at ministry of education and culture Republic of Indonesia, during the implementation of Remote working. This study used a sample of 65 employees using saturated sample techniques. Data analysis techniques used in this study is partial least square (PLS). Test results obtained in this study first, workload positively and significantly affect the performance of employees in the field of utilization division of center for data and information at ministry of education and culture during remote working. Second, motivation positively and significantly affect the performance of employees in the field of utilization division of center for data and information.